Return Policy

At TSCPets.com, we want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may exchange, replace, or credit your purchase. Simply follow the guidelines below.

30-Day Money Back/Exchange Guarantee (from the date of receiving) with exceptions below.

Exchanges: Restocking fees are waived for exchanges; please request the return to be for exchange when requesting the RMA number, then place another order. We will automatically waive the restocking fee upon receiving the returned item(s). Tip: Please do not throw away your original boxes and parts.

Damages & Defects: Please inform all damages & defects within 15 days from the receiving date. For all damaged items caused by shipping, we will claim with UPS, Fedex, or USPS. Please provide us a simple picture of the package received and we will take care of it from there. Please be sure to keep the original packaging boxes (this is the proof that the package was damaged) so that the shipping carrier can come and inspect them. Losing the original packaging boxes may be denied for damage claim. Any physical damage caused by mis-handling or abused shall void the warranty. For defects or wrong item(s) received, please provide us a simple picture of what you've received and we will take care of it from there.

For Refunds:

  • There shall be a 15% restocking fee on all of the refused shipments or returned merchandise.
  • Shipping/Handling charges are non-refundable if the merchandise is not defective.
  • Should you return an order that was placed using a promotional code, discount or offer, you will not be refunded for the amount of the code, discount or offer, as these discounts were deducted from the original purchase amount. For free shipping items, the original shipping charges will be applied to the refund when the merchandise is returned.
  • All merchandise returned must be shipped freight prepaid. Products must be received within 10 days of the RMA number issue date. All original manuals and accessories should be included.
  • Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. If a charge back has been submitted, we will not be able to credit you for your return until the charge back mediation process has been completed. This process can take up to 180 days.

Exceptions:

  • Sanitary items such as beds, carriers, feeders & waterers, litter boxes, kittywalk systems, dog collars, and clothings that have pet hair or pet scents are not returnable. Examples are apparel, swim vests, life jackets, cooling beds, Pet Loo and etc. In order for these items to be returned; they have to be unopened, with the original tags still attached, and no sign of being used.
  • Wire break detectors are not returnable.
  • Gun Dog Doors are not returnable.
  • Aquarium light fixtures and treadmills are not returnable.
  • Engraved pet urns are not returnable.
  • Any physical damages of items caused by mis-handling or abused.

To receive Credit, Repair, Or Exchanges:

If you are qualified for credit, repair, or exchanges. You shall need a Return Material Authorization (RMA) Number for all merchandise returned for credit, repair, or exchange. Please send a e-mail to return@tscpets.com to obtain a RMA number for credit, repair, or exchanges.

Please send us the following information:

  • Your Name
  • Order Number or Invoice Number
  • Reason for returning the merchandise.
  • Exchange or refund

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